Terms of service
Last updated: October 2, 2026
These Terms of Service describe the rules and conditions that apply when you access or use the London & Taylor website, purchase products from us, or otherwise use our services.
Overview
This website is operated by London & Taylor. Throughout the website, the terms "we," "us," and "our" refer to London & Taylor.
London & Taylor makes this website available to you, together with all information, features, tools, products, and services offered through it, subject to your acceptance of the terms, conditions, policies, and notices set out here.
By accessing our website and/or purchasing products from us, you use our "Service" and agree to comply with these Terms of Service, together with any additional policies or terms referred to in these Terms or made available through links on our website.
These Terms apply to every user of the website, including visitors, customers, vendors, merchants, and anyone who submits or contributes content.
Please read these Terms carefully before accessing or using our website. By accessing or using any part of the website, you agree to comply with these Terms. If you do not agree with them, you should not access the website or use our Services.
1. Online Store Terms
By accepting these Terms, you confirm that you have reached the legal age of majority in your country or place of residence, or that you have obtained consent from a parent or legal guardian where this is required.
You must not use our products, website, or Services for any unlawful or unauthorised purpose, and you must not breach any applicable laws while using our Services.
Any breach of these Terms may result in the immediate suspension or termination of your access to our Services.
2. General Conditions
We reserve the right to refuse service to any person at any time for any lawful reason.
You understand that content you submit through the website, other than payment card information, may be transferred across different networks and may be modified where necessary to comply with technical requirements.
Payment card information is encrypted during transmission.
3. Accuracy, Completeness, and Timeliness of Information
We make reasonable efforts to ensure that information displayed on our website is accurate and current. However, we do not guarantee that all information available through the Site will always be complete, accurate, or up to date.
Information provided through the website is intended for general informational purposes and should not be relied upon as the only basis for making decisions where more complete or current information may be necessary.
4. Modifications to the Service and Prices
We may change product prices at any time without prior notice.
We also reserve the right to change, suspend, or discontinue any part or all of the Service at any time without notice.
We will not be liable to you or any third party for any price adjustment, modification, suspension, or discontinuation of the Service.
5. Products or Services
Some products or services may be available exclusively through our website.
These products or services may be available in limited quantities and may only qualify for return or exchange in accordance with our Return and Refund Policy.
We make reasonable efforts to present our products accurately. However, colours and other product details may appear differently depending on your device or display settings.
6. Accuracy of Billing and Account Information
We reserve the right to refuse, restrict, or cancel any order placed with us.
If we amend or cancel an order, we may attempt to contact you using the email address, billing address, telephone number, or other contact details provided with your order.
You agree to provide complete, accurate, and current purchase, billing, shipping, and account information for all transactions carried out through our website.
You are responsible for ensuring that your account and contact information remain current.
7. Optional Tools
From time to time, we may provide access to tools or services supplied by third parties.
These tools may be made available on an "as is" and "as available" basis without warranties, representations, or endorsements from us.
Your use of any optional third-party tools is entirely at your own discretion and risk. You should make sure that you understand and accept the terms under which those third parties provide their services.
8. Third-Party Links
Our website may include links to third-party websites, services, or materials that are not owned, operated, or controlled by London & Taylor.
We are not responsible for examining, verifying, or guaranteeing the accuracy, content, policies, products, or services provided by third parties.
Any interaction you have with third-party websites or services is governed by the terms and policies of those third parties.
9. User Comments and Submissions
If you provide us with feedback, suggestions, ideas, comments, proposals, or other materials, you agree that we may use, reproduce, edit, publish, distribute, or otherwise make use of those submissions without restriction where permitted by law.
We are not required to keep submissions confidential, compensate you for them, or respond to them unless applicable law requires otherwise.
You agree not to submit any content that is unlawful, abusive, defamatory, threatening, misleading, harmful, or that infringes another person's rights.
You must also not submit malware, viruses, or any other harmful code.
10. Personal Information
Any personal information you provide through our website or Services will be handled in accordance with our Privacy Policy.
11. Errors, Inaccuracies, and Omissions
From time to time, information displayed on our website may contain typographical mistakes, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, availability, or other information.
We reserve the right to correct errors, update information, or cancel orders where information is inaccurate, including after an order has already been submitted.
Where permitted by law, we may make these corrections or updates without giving prior notice.
12. Prohibited Uses
You may not use the website, its content, or our Services:
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For any unlawful or fraudulent purpose.
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To encourage others to take part in unlawful activities.
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To breach applicable laws, regulations, or legal requirements.
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To infringe our intellectual property rights or the rights of any third party.
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To harass, abuse, threaten, discriminate against, or harm another person.
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To provide false, misleading, or deceptive information.
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To upload or transmit viruses, malware, or other harmful code.
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To collect or track another person's personal information without authorisation.
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To interfere with, disrupt, or attempt to circumvent the security features of our website or Services.
We reserve the right to terminate or restrict your access to the Service if you engage in prohibited conduct.
13. Disclaimer of Warranties; Limitation of Liability
We do not guarantee that access to our website or Services will always be uninterrupted, timely, secure, or free from errors.
To the extent permitted under applicable law, the website, Services, and products made available through them are provided without warranties other than those which cannot legally be excluded.
To the fullest extent permitted by law, London & Taylor and its affiliates, employees, representatives, service providers, and business partners will not be liable for indirect, incidental, special, consequential, or similar damages arising from your use of, or inability to use, the website or Services.
Nothing in these Terms excludes or restricts liability where doing so is prohibited by applicable law.
14. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless London & Taylor, S&S DotCom VOF, and their affiliates, employees, representatives, agents, contractors, licensors, and service providers from claims, losses, damages, liabilities, and expenses resulting from your breach of these Terms or misuse of the website or Services.
15. Severability
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law.
All remaining provisions of these Terms will continue to be valid and enforceable.
16. Termination
These Terms will remain in effect unless terminated by either you or us.
You may stop using our website and Services at any time.
We may suspend or terminate your access to the Services if we reasonably believe that you have breached these Terms or engaged in conduct that could harm our business, users, or third parties.
Any rights or obligations that are intended by their nature to continue following termination will remain in effect.
17. Entire Agreement
These Terms of Service, together with any policies, notices, or operating rules published on our website, form the entire agreement between you and London & Taylor concerning your use of the website and Services.
They replace any previous or contemporaneous agreements, communications, or proposals relating to your use of the Services.
18. Governing Law
These Terms will be governed by and interpreted in accordance with applicable law.
Where mandatory consumer protection laws apply in your country or region of residence, nothing in these Terms is intended to restrict any rights you may have under those laws.
19. Changes to Terms of Service
You may review the most current version of these Terms of Service at any time on this page.
We reserve the right to update, amend, or replace any part of these Terms by publishing changes on our website.
It is your responsibility to review this page periodically for updates. Your continued use of the website after changes have been published constitutes acceptance of the revised Terms, to the extent permitted by applicable law.
20. Contact Information
Questions concerning these Terms of Service may be sent to us using the contact details below.
Store name: London & Taylor
Company name: S&S DotCom VOF
Company number: 42008203
Warehouse Address: Unit C & D, Salcombe Court, Salcombe Rd, Alfreton DE55 7EG, United Kingdom
Company Address: Prof. Johanna Westerdijkstraat 74, NH 1171 KM, Badhoevedorp, Netherlands
Email: info@londonandtaylor.com
Phone number: +44 7473961832
We aim to respond to your enquiries within 24 hours.
Customer Service Hours
Monday to Friday: 9:00 AM — 6:00 PM UK Time
Saturday and Sunday: Closed