Privacy policy

Last updated: October 2, 2026

This Privacy Policy describes how London & Taylor ("we," "us," or "our") collects, uses, retains, and discloses personal information when you visit or purchase from https://www.londonandtaylor.com (the "Site"), or when you otherwise engage or communicate with us (together, the "Services").

Please read this Privacy Policy carefully so that you understand how your personal information may be processed.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business operations, Services, legal responsibilities, regulatory obligations, or other operational requirements.

Whenever changes are made, the updated Privacy Policy will be posted on the Site and the "Last updated" date will be revised accordingly.

How We Collect and Use Your Personal Information

To operate, provide, maintain, and improve our Services, we collect personal information from a number of sources, as described below.

We may use your personal information to process and manage orders, communicate with you, provide customer support, comply with applicable laws, enforce our terms and policies, prevent fraud or misuse, and protect our customers and our business.

What Personal Information We Collect

Information You Provide Directly

Depending on how you interact with our Services, you may provide information including:

  • Contact details, such as your name, address, telephone number, and email address.

  • Order and transaction details, including billing information, delivery information, and payment confirmation.

  • Account details, such as usernames, passwords, and other security or authentication information.

  • Information you provide when contacting our customer service team or otherwise communicating with us.

Information Collected Automatically

When you access or interact with our Site, certain information may be collected automatically through cookies, pixels, and similar technologies.

This information may include details about your device, browser, IP address, activity on the Site, interactions, and usage or analytics information.

Information from Third Parties

We may also obtain personal information from third parties that help us operate our Site and provide our Services.

These third parties may include service providers, payment providers, fulfilment partners, advertising or marketing partners, analytics providers, and social media platforms.

How We Use Your Personal Information

We may use the personal information we collect for purposes including:

  • Processing, fulfilling, and delivering your orders, products, or services.

  • Sending communications relating to your account, purchases, orders, policies, or transactions.

  • Providing customer support and responding to questions, requests, or concerns.

  • Sending marketing or advertising communications where permitted under applicable law.

  • Identifying, investigating, and preventing fraud, abuse, unauthorised activity, and security incidents.

  • Complying with applicable legal, regulatory, tax, accounting, and other compliance obligations.

Cookies

We use cookies and similar technologies to help operate our Site, enhance your browsing experience, understand how visitors interact with our Services, carry out analytics, and personalise content where appropriate.

You can control or disable cookies through your browser settings. Please be aware that limiting or disabling certain cookies may affect the functionality or performance of some parts of our Site.

How We Disclose Personal Information

We may disclose personal information to certain third parties where required to operate our business and provide our Services.

This may include:

  • Service providers and vendors that perform services on our behalf.

  • Business, advertising, and marketing partners.

  • Affiliates or related companies within our corporate structure.

  • Government authorities, regulators, law enforcement agencies, courts, or other parties where disclosure is required or permitted by law.

We do not sell or share sensitive personal information without your consent where such consent is required under applicable law.

Third-Party Websites and Links

Our Site may include links to websites, services, or platforms operated by third parties.

We do not control these third-party websites and are not responsible for their content, security, privacy policies, or practices relating to the handling of personal information.

We recommend that you review the privacy policy of any third-party website before providing personal information to it.

Children's Data

Our Services are not intended for children, and we do not knowingly collect personal information from minors.

If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us so that you can request deletion of that information where appropriate.

Security and Retention of Your Information

We use reasonable administrative, organisational, and technical safeguards designed to protect personal information from unauthorised access, misuse, loss, alteration, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary to provide our Services, carry out the purposes for which the information was collected, comply with legal or contractual obligations, resolve disputes, and enforce our agreements and policies.

Your Rights

Depending on your country, region, or applicable privacy legislation, you may have certain rights in relation to your personal information.

These rights may include the ability to:

  • Request access to the personal information we hold about you.

  • Request correction of inaccurate or incomplete personal information.

  • Request deletion of your personal information.

  • Request a copy of your information in a portable format.

  • Restrict or object to certain types of processing.

  • Withdraw your consent where processing relies on consent.

  • Make a complaint to the appropriate data protection authority.

To exercise any applicable privacy rights, please contact us at info@londonandtaylor.com.

We may need to verify your identity before completing certain requests in order to protect your information and prevent unauthorised access.

International Users

Your personal information may be transferred to, stored in, or processed in countries outside your country of residence.

Where these transfers take place, we will handle personal information in accordance with applicable privacy and data protection laws.

Contact Information

If you have any questions about this Privacy Policy, your personal information, or your privacy rights, you may contact us using the information below.

Store name: London & Taylor
Company name: S&S DotCom VOF
Company number: 42008203
Warehouse Address: Unit C & D, Salcombe Court, Salcombe Rd, Alfreton DE55 7EG, United Kingdom
Company Address: Prof. Johanna Westerdijkstraat 74, NH 1171 KM, Badhoevedorp, Netherlands

Email: info@londonandtaylor.com
Phone number: +44 7473961832

We aim to respond to your enquiries within 24 hours.

Customer Service Hours
Monday to Friday: 9:00 AM — 6:00 PM UK Time
Saturday and Sunday: Closed